Frequently Asked Question

FAQs

The easiest way to make a booking enquiry is through our booking form here.

If you book for food or drinks for less than 15 guests we ask for your card details at the time of enquiry to authenticate £10pp to secure your booking. This isn’t a payment or charge, but should you not show or give less than 24 hours notice of cancellation, the amount may be claimed.

If you book for a large party of over 15 guests or more for food we do require a pre-order and payment of your food.

For private hires we require a deposit to secure the date, the amount will vary depending on the needs of your booking. This deposit will act as a retainer should you not meet the minimum spend agreed.

Payments can be made via card link or for corporates via BACS. BACS payments must be received a minimum of 7 days in advance of your event date. Please note that we now operate cashless venues.

This will depend on your booking type, and will be communicated when you make your enquiry.

Sometimes we may have to make reasonable changes to your booking. We will contact you as far in advance as we can to let you know if our food or drinks menus have been updated and your pre-ordered menu selections are no longer available, or if the products you have pre-ordered are unavailable or out of stock with our suppliers. We will do our best to offer a close alternative.

If you want to change your pre-order, then we will let you know of any price changes that may have taken place since your booking was confirmed. We will honour the prices of packages included on your booking at the time of confirmation but if you are looking to add on any items to your package, those items will be subject to the latest prices.

If you need to amend your booking, please contact our reservations team via your email communication.

Your enquiry becomes a confirmed booking when your payment card details have been accepted and/or you have paid the deposit/provided a full pre-order that the booking may require.

You may cancel your booking at any time within the Cancellation Window by contacting our reservations team.

Table for Food or Drinks – up to 24 hours prior to Event
Private hire, Christmas, and bookings of over 15 guests – 28 days prior to Event

Refunds can take up to 7 working days, though are typically quicker than this. Please do not contact us until this period has passed. We can only refund the original method of payment.

A cancellation after the Cancellation Window, or if you do not show for your booking, will result in your deposit being forfeited or your card being charged £10 per guest.

Food and drinks bookings are generally two hours but can be extended upon request.

Only our game’s token machines take cash or card.
We are cashless and can only accept card payments at the bar.
For private corporate functions, we also accept BACS.

Yes, we also have an accessible toilet.

You do not need to book, all of the arcade games are first come first served and available to all customers.

Games tokens are £1.25 each. All games cost one token, but some will give you extra rounds if you do well. The gaming token machines also have discount bundles, the more you buy the more you save.

Yes, under 18s can stay in the venue until 8pm, but must be accompanied by an adult.

We operate a challenge 25 policy, ID may be required. Management reserves the right to refuse entry.

For private hires, please liaise with the reservations team.

There are no private rooms, but we do have bookable areas for larger groups.

Of course, you can bring your own decorations &/or cake however we can’t store these before or after your booking. We only ask that you don’t bring table confetti as it stains the tables & that you are mindful not to damage our fixtures, fittings and furnishings.

We have a smart casual dress code, Please no gym/sports wear, Fancy Dress, Football Shirts, Joggers or Tracksuits.

Our menu has vegan, vegetarian and gluten-free options. We can also cater to more complex dietary requirements on request.

We do not offer Halal meat, but have plenty of vegetarian and seafood options.

Our kitchen has a gluten-free fryer and the team will prepare required food in a separate area. However, due to the nature of our kitchen we cannot guarantee that anything is 100% free of allergens.

Please get in touch via our social media pages.

We can only process refunds using the original method of payment. Refunds can take up to 10 working days depending on your bank.

Digital gift vouchers can be bought ‘here’ and are valid for one year from date purchased. If you would like a physical voucher, please contact the reservations team.

We advertise all our vacancies on Indeed, please head here to view our current openings.